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* GoodDub is an independent platform built on top of ElevenLabs. It is not affiliated with, sponsored by, or endorsed by ElevenLabs.

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Refund Policy

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Last updated: 30.Dec.2025

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This Refund Policy applies to all purchases processed via Creem.

Product/Service provider: Mehmet Alp Bozkurt - T. KAZANC / gooddub.ai (“we”, “us”).

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1) Payments and Merchant of Record

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Payments are processed by **Creem**. For these transactions, Creem may act as the **Merchant of Record (MoR)**, which is why “Creem” may appear on your bank statement. : https://www.creem.io/ 

We provide the product/service and customer support.

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2) How to request a refund

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To request a refund, please contact us first:

- Email: info@gooddub.ai

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Please include:

- The email used at checkout

- Order/transaction reference (if available)

- A short reason (optional)

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If your order was processed via Creem, you can also contact Creem Order Support via https://www.creem.io/  

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3) Refund decisions

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Refunds for Creem-processed purchases are handled in line with Creem’s buyer terms and may be decided **case-by-case** and may be refused in cases such as fraud or refund abuse.  

This does not affect your mandatory consumer rights where applicable.

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No Refunds for Partially Used Packages: * Cash refunds are only applicable to credit packages that are 100% unused..

• Once a user spends even a single credit from a purchased package, the transaction is considered final and the package becomes non-refundable..
• This policy applies because the digital service delivery begins immediately upon the first credit consumption..

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4) Refund method and timing

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Approved refunds are issued back to the original payment method. Processing times vary by payment method and bank.

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Credits consumed for dubbing and rendering related tasks are non-refundable once the automated process has been initiated on our servers. However, if you experience a technical failure, we may issue a credit refund to your account for future usage.

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5) Contact

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Mehmet Alp Bozkurt - T. KAZANC / gooddub.ai (“we”, “us”). –  info@gooddub.ai

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